Pure Heart Home Care Services LLC
Fort Lauderdale, Florida
Effective Date: January 2025
Introduction
This Privacy Policy describes how Pure Heart Home Care Services LLC (“we”, “us”, “our”) collects, uses, stores, protects and discloses your personal information when you use our website or engage our services. By using our website or providing your information, you consent to the practices described in this policy.
Information We Collect
a. Information you provide: When you contact us, request services or fill out our online form, we may collect your name, email address, phone number, mailing address, date of birth, social security number (if needed for employment or services), health or care-need information, payment information, emergency contact information, and any other information you choose to provide.
b. Automatically collected information: When you visit our website we may automatically collect technical information such as IP address, browser type, device type, operating system, access times, pages viewed, and referral/exit pages.
c. Cookies and tracking technologies: We use cookies, web beacons and similar technologies to collect usage information and improve our website service.
How We Use Your Information
We use your personal information to:
- Provide, operate and manage your requested services
- Schedule and manage caregiver assignments
- Communicate with you about your account, service changes, billing or updates
- Process payments and manage our records
- Improve our website usability and service offerings
- Send you service-related communications, including appointment reminders and care updates
- With your consent, send marketing or promotional materials
Data Storage and Security
We store your data on secure servers and employ industry standard physical, administrative and technical safeguards to protect your information. Access to your personal information is restricted to authorized employees who require access to perform their job duties. We continually review our information security practices.
Data Sharing and Disclosure
We will not share, sell, or rent your personal information to third parties for marketing purposes. We may only disclose your information to trusted service partners who assist in operations such as scheduling, billing, secure data storage, and communication systems, and only when required to deliver requested services or comply with legal obligations. These partners must keep your information confidential.
Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: You may request a copy of the personal information we hold about you
- Correction: You may request we correct or update inaccurate or incomplete information
- Deletion: You may ask us to delete your personal information, subject to legal obligations or retention requirements
- Withdrawal of Consent: If you consented to marketing communications, you may withdraw your consent at any time
To exercise any of these rights please contact us at info@pureheartcares.com
Retention of Data
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it and to comply with legal or regulatory requirements. For home care services, certain records may be required to be retained under Florida law and professional standards.
Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information we will take steps to delete it.
Cookies and Tracking Technologies
We use cookies to enhance website performance and user experience. You may disable cookies through your browser settings, though doing so may limit certain features of our site.
International Data Transfers
Since we operate in the United States, your data will be processed and stored in the United States. If you are located outside the U.S., please be aware that your information will be transferred to and processed in the U.S.
Third-Party Links
Our website may contain links to external third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
Changes to this Privacy Policy
We may update this Privacy Policy at any time. When we make changes we will update the “Effective Date” at the top of this page and post the new version on our website. Your continued use of the website or services after such changes constitutes your acceptance of the new policy.
SMS Terms and Conditions
Consent for SMS Communication
By providing your phone number and opting in, you agree to receive SMS messages from Pure Heart Home Care Services LLC. Phone numbers obtained during the SMS consent process will not be shared, sold, or rented to third parties for marketing purposes. Your information is used only for communication related to our services.
Types of SMS Communications
By opting in, you may receive SMS messages related to appointment reminders, follow up messages, account notifications, and delivery or service updates.
Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to fifteen messages per week for appointment updates, billing notifications, or service related communication.
Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier plan. Rates may vary for domestic and international messaging.
Opt In Methods
You may opt in to receive SMS messages from Pure Heart Home Care Services LLC by providing verbal consent or by submitting the online form located at our Contact Us page at https colon slash slash pureheartcares dot com slash contact dash us slash
Opt Out Instructions
You may opt out at any time by replying STOP to any SMS message. You may also request removal by contacting us at info at pureheartcares dot com
Help and Support
If you experience difficulty receiving messages, reply HELP or contact us at info at pureheartcares dot com
Additional Options
If you do not wish to receive SMS messages, do not select the SMS consent option on our forms.
Standard Messaging Disclosures
Message and data rates may apply.
You can opt out at any time by texting STOP.
For assistance, text HELP or visit our Privacy Policy page at https colon slash slash pureheartcares dot com slash privacy dash policy slash
Message frequency may vary based on the service.
Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, you may contact us at:
Email: info@pureheartcares.com
Phone: +1 (888) 807-5340 or +1 (561) 894-5335
Address: 2630 W Broward Blvd, Suite 203-1276, Fort Lauderdale, FL 33312
